Stream from Virgin Media. Account - Cable. Then Start the scan again. Then Start the scan again. Hi stiffers The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. Unfortunately, the message said that ordering could only be done by phone. So I can help I will send you an invite into a private chat, please look out for the white envelope to accept. Networking and WiFi. Plus, No way to access to customer support thru phone, or live chat. Once this has been done, additional Pods can be ordered via the. As my house is stone there is no wifi signal in any room apart of the one the hub is installed in. Manage Your Account. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. I have a few spots in my house where I get no WiFi reception, even though the connect app tells me I get 10mbps! I have a 1gig fibre package which includes WiFi pods, but I have no clue how to order them. Browse Virgin Media Virgin Media Community. The pods can only be sent out one at a time too. Virgin Phone Switchover. I tried using the connect app but it is just about fast enough when connected so it won't let me order one. Hi @xanabutt . Browse. Our new WiFi Max service allows you to have up to 3 pods. SpeedYou can check WiFi speeds to your Hub and devices, manage all your WiFi Pods, tackle common WiFi hiccups, get expert help and loads more, all in one place. QuickStart, set up and connections. With the WiFi Max pods that we do, if you are on a Volt Bundle, or the 1GB package then you are entitled to the WiFi MAx pods for free. Thanks, Look out for the envelope in the top right-hand corner. SpeedI don’t have a pod at all and I am doing the tests via wifi , please help it so driving us all and as it make a the tv in our back room - 5403097. Chatter and natter. It never arrived. Up to 3 WiFi Pods if needed. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. Hi Sorry to see you are having problems ordering the wifi boosters. Technical assistance just gets an AI that assumes there's a fault. 0 Kudos. Hey Vinny66, thank you for reaching out and I am sorry you are having some issues with trying to order a pod. Tap Optimise WiFi now if an option. If the scan picks up that you need a pod it will allow you to order some. Scan complete, Tap continue. Speed It's great to hear you're looking at having WiFi Pods. Jimmy1987. Wait 2 mintues for Scan. The firm said that the pods and the Media Hub. Regards, Steven_L. Sorry to hear of the lack of Wi-Fi pods being delivered to you. Tap Start the scan. i don't have time to sit on a call to customer service for an hour. The Virgin Media Connect app is the control unit for your WiFi. Due to this, we are only able to offer limited help. Clicking on Chat to us now does nothing. Options. Virgin Phone Switchover. . . Virgin TV 360. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. While connect to WiFi, Tap I’m ready. Home Phone. When your household is with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. Can I order a WiFi Pod on the Virgin Media Connect app? Yes, but only if you’re not getting download speeds of at least 20Mbps in every room. If it reveals you have a WiFi blackspot, you’ll be able to order your Booster. · While connect to WiFi, Tap I’m ready. Use the VM connect app or give customer services a call. Hi, have done a Wi-Fi scan on the connect app and have three rooms less than 7meg download speed, but doesn’t show me how to order Wi-Fi pods. Networking and WiFi. I went on the Virgin Chat and the agent said they would organise a pod. I have spent weeks now, on the vm connect app, customer service phone calls and live chat to no avail. Virgin Media help and support. Stream from Virgin Media. Here you’ll find all the help you need for Virgin Media related problems and issues. Further exclusions & legal stuff apply. Reply. • Wait 2 mintues for Scan. I have spent weeks now, on the vm connect app, customer service phone calls and live chat to no avail. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for £8 a month with your first WiFi Pod provided automatically. Wait 2 mintues for Scan. VM will only send out one at a time, and there must be at least 7 days before ordering each one. Virgin TV 360. 3 weeks ago. No setup fee. SpeedHow to perform the scan and order the wifi pods when using the Connect app. Can I. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Wifi keeps dropping out in some of the rooms of my house. I have tried contacting customer services no less than 6 times and been assured on every occasion that one has been o. 0 Kudos. The connect app has shown that one of the rooms has 10Mbs wifi, which is below the 20Mbs threshold for being able to order a free wifi pod. Stream from Virgin Media. Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. Virgin Mobile. Tap Add a room, Tap the room you're in. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Basically I got offered wifi pods before but I had split ssids so they couldn't send them. It says as a volt customer I can have up to three. The best way to get a pod order is download the Virgin Connect app, from here do a scan. SpeedOnce you've installed your 1st/2nd one you have to wait a week before you can order your next - This is to give your new devices time to settle into the home and avoid sending out unneeded Pods 😊 Usually the first step towards ordering them would be to download the Connect App and doing a broadband scan in all the rooms in your home. I upgraded my set up and it is showing a poor Wi-Fi in an area of my house. - 5123613 - 12 Browse Virgin Media Virgin Media CommunityIf you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. Wifi pod issues in Networking and WiFi yesterday; WiFi pods in Networking and WiFi Friday; Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Instructing devices onto specific pods in Speed Friday; Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi FridayWe recently had our Hub 5 installed by Virgin. I have merged them now. 👋🏼 I'm sorry to hear about the issues you are having when trying to order out the Wi-Fi pods. I loose WiFi connection completely from half way down my hallway and need the signal to. Seems to be a common problem. I upgraded to the Gig1 service and was told I could order up to 3 wifi pods. Hi all, I have been trying to use the Virgmin Media connect app to order a Wifi pod. - 5289462. The VM Connect app advised to order the WiFi pods, but with no information on how to do this. Hi , Thank you for your post and welcome to our community forums. How to perform the scan and order the wifi pods when using the Connect app. Account - Mobile. I am so sorry that you have also faced an issue ordering a Pod. Download the Virgin Media Connect app to scan the area to discover what’s getting in the way of your WiFi and chat with an agent about any issues. TV on the go. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Phone. Hi I've been upgraded to Volt but can't see anything on my broadband account on the app, its just a blank page. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers. Start the Scan (do this in every room. on 24-04-2023 10:57. Technical assistance just gets an AI that assumes there's a fault. Then Start the scan again. Tap Start the scan. And the pods should be delivered within 72 hours. How to perform the scan and order the wifi pods when using the Connect app. • Tap Add a room, Tap the room you're in. TiVo. Tap Add a room, Tap the room you're in. Networking and. The engineer said I needed to order three wifi pods to enable coverage in the rest of the house. WiFi Max customer? Don’t forget to get the Virgin Media Connect app to use with your new WiFi Pods. We can see you have managed to speak to the team since posting and the pod was discussed, we trust everything was covered during the call. · Wait 2 mintues for Scan. If the scan picks up that you need a pod it will allow you to order some. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I have a Volt package so should be able to get up to 3. Virgin Media; My Virgin Media; Shop; Help;. Manage Your Account. Can I ask if you have been able to run checks via the app following these steps: · Tap Start the scan. The virgin media connect app is recognising the result is poor but no option to get a wi fi pod. They may even be able to get you a better offer if you're not in a contract so becomes a 2 in 1, but that's the easiest route. Sorry to hear that you've been unable to order your pod via connect app. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. Security matters. . . Reply. I'm sorry to hear about the issues with the Connect App and the Wi-Fi when you're trying to scan the house. QuickStart, set up and connections. . Guy very helpful explained that sales couldnt order but would get through to tech team but the wifi pods wouyld be free, put me on hold and after 25 minutes, tech team member answered ask what the problem was (blackspots in bedroom low sig 12 meg. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. . I'm going round in circles here trying to order a WiFi Pod. While connect to WiFi, Tap I’m ready. At least 30Mbps download speeds in every room or £100 one-off credit. I was advised at the time to wait seven days and then order these through the My Virgin Media app but I cannot find any way to do this either in that app or elsewhere. Please let me know how you get on. The pods will work together with the Virgin Media Hub to create a WiFi bubble that covers your entire home, eliminating black spots in the process. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. 4 rooms showed the. You can also check out how all your WiFi Pods are doing – see their signal strength, see which devices are connected to each one, get troubleshooting tips, rename them and much more. (Spoiler: there is no modem mode currently on the 5x), Thanks for your response here and welcome back. can you please advise how I get a Wifi Pod . 5X hub with poor WiFi, pods repeatedly cancelled in Networking and WiFi 10 hours ago; Order Wi-Fi pods in Networking and WiFi yesterday; Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi yesterday; Wifi pod issues in Networking and WiFi Saturday; WiFi. When I try to get a pod it seems like I an going to be charged even though I am an existing o2 customer who should be able to. Scan complete, Tap continue. In 2 rooms in the house we are getting below 20mbs and in one room, we’re getting no connection. Re: WiFi Pods order. SpeedSorry to hear of any WiFi issues. Check out the purple envelope in the top right hand corner for a private message from me. Our home scan feature will guide you from room to room to carry out WiFi speed tests. - 5289462. Wireless in my living room using Virgin's speed test is sometimes coming in at only 3mb and upstairs is equally the same. . 0 Kudos. If it reveals you have a WiFi blackspot, you’ll be able to order your Booster straight in the app. Account - Cable. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. While connect to WiFi, Tap I’m ready. The mesh wifi pods now come with a speed guarantee . Wait 2 mintues for Scan. But only if the speeds are consistently below 20Mbps in that room. The WiFi Max guarantee costs just £8 per month, or is free to some customers, and promises minimum download speeds of 30Mbps in every room, or a £100 bill credit. Once this has been done it will advise if a pod is needed and then will allow you to order. Very poor customer serviceFrom 4 tests in 3 rooms, I got download speeds of 14, 5, 8 and 15 Mbps with corresponding upload speeds of 6, 0, 1 and 6 Mbps. Certainly a pod can help with this. The agent will ask you to upload screenshots of the scan results and then order the pod for you which should be delivered by yodel a few days later. Did you take out Wi-Fi Max. Sign in . Clicking on Chat to us now does nothing. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Our home scan feature will guide you from room to room to carry out WiFi speed tests. Hey @JOHNBOY58, thanks for reaching out to us and a warm welcome to the Virgin Media forums. I'm going round in circles trying to get a pod online or within the My Connect app. Scan complete, Tap continue. Our new WiFi Max service allows you to have up to 3 pods. Good Morning @Little_miss_sun, thanks for your post and a very warm welcome to you! I'd be able to pick this up for you and request the Wi-Fi pod to be added to your account. I recently switched to Virgin Media broadband and had a Hub 5 installed, but am now experiencing limited WiFi coverage. Stay safe online. Networking and WiFi. ) he went through and ordered the pod for me, so hopefully will come through and be free. As Adduxi above correctly advised, when using our Connect App to scan for weak and blind spots in the property (and once one of those is detected), our App should give you the option to place a pod order online directly from there. Our new WiFi Max service allows you to have up to 3 pods. Sorry to see you've been having difficulties in ordering the WIFI Pods via the Connect App 😔 I'll certainly be happy to help arrange this first Pod for you. WiFi pods are free, if deemed necessary for Volt and Gig1 customers. Hi, looking to order Wi-Fi Pod for our home not sure where or how this can be done. Either wait here for a mod to reply which could take a while or call VM. My Virgin Media. Start the Scan (do this. However they can be chargeable depending what package you on. I can see you are currently in PMS with a member of our team to resolve this. Then Start the scan again. Download the Virgin Media Connect app now. Re: Order WiFi pods. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. (The app needs to show you get download speeds under 20Mbps to be able to order the pod ) Please try following the instructions <<< here >>>Mobile Your Account. Forum Team. They are free on Volt, 1GB or Oomph bundles. If you which to go through the diagnostic process for this, I will send you a private message so that we can do this. Wait 2 mintues for Scan. Just so you know pods are only free if you're on the top internet package or have a volt package (O2 and virgin package) else you have to pay for the pods. WiFi Pod ordering shambles. Stay safe online. Retail Wireless Repeaters or Wi-Fi Mesh / Routers are so much more capable - and work with any ISP. The app says it’s poor and to order one but don’t have a clue how to. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @Zahra_m27 . Virgin Mobile. This will optimise the connection where possible and then if it can't and a Pod is needed, you'll be prompted to order one. Forum; Apps. Start the Scan (do this in every room) Scan complete. No setup fee is available on all bundles, broadband & phone, and broadband only packages. This guide looks at how Virgin Media's. Networking and WiFi. The Virgin Media Connect app is the control unit for your WiFi that helps keep you connected, and it’s available to anyone with a Hub 3, 4, 5 or Hub 5X. Hi, WiFi doesn't reach most of my house, I'm now a Volt customer so should be able to get the WiFi pods free. Can a kind soul pl. Use the VM connect app or give customer services a call. At least 30Mbps download speeds in every room or £100 one-off credit. Account - Mobile. One thing i will say, to get the best out of the pods and you move around the house you need to disconnect the wifi on your device and then reconnect for it connects to the strongest wifi source. Hello, I wonder if someone can help me to order my first WiFi pod please. Please look out for the envelope on the top right of. Hi @Tweeder786 . However, I don't have any options for ordering a Pod through the app. on 24-04-2023 10:57. The WiFi signal needs boosting upstairs. While connect to WiFi, Tap I’m ready. I am also looking to order Wifi pods. I've just been struggling to speak to a human and get it actually ordered! I am sorry about that 😥 That must be frustrating, but you've come to the right place to get some help! Speak to you soon!Re: WiFi Pods order. Please try following the instructions <<< here >>>. Hmmm thanks for that but that isn't quite how the conversation went. Thanks for reaching out to us. You cannot use a ‘purchased’ VM pods. Hm I did this through the app but was never walked through ordering the pods. I'm going round in circles trying to get a pod online or within the My Connect app. Tap Optimise WiFi now if an option. See the following page for details, including how to order online via My Virgin Media or through the Connect app. This happens on 2 sides across my house so I guess I need 2 pods to keep it running smooth. In one room the wifi is intermittent and sometimes disconnects because of weak signal. Hi, WiFi doesn't reach most of my house, I'm now a Volt customer so should be able to get the WiFi pods free. The app should fine tune your connection and make it stronger in your various rooms and then if yuo meet the criteria order a pod for you. This does not seem correct, given we are. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. Security matters. There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Apologies for the delay in responding. QuickStart, set up and connections. However they can be chargeable depending what package you on. The connect app has shown that one of the rooms has 10Mbs wifi, which is below the 20Mbs threshold for being able to order a free wifi pod. Manage Your Account. The app should detect low signal and allow you to order them straight. Broadband. . We've also been upgraded to Volt 500, so understand we are eligible for a free Wifi Pod. How do I order a WiFi pod? I click on the link and it says that demand is high and to come back later. They are free on Volt, 1GB or Oomph bundles. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. There are so many things that can influence a WiFi connection some of which include but are not limited to, walls being built with concrete instead of brick, it could even be that your next door neighbours router is interfering with yours. QuickStart, set up and connections. QuickStart, set up and connections. Hi there @grops86, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Account - Cable. Simply sign into My Virgin Media and you will see your orders on your account dashboard. I did the latter and was "accidentally" charged an extra £3/ month on top of my volt package so just make sure they don't do that if you're entitled to them. Tap Start the scan. If you which to go through the diagnostic process for this, I will send you a private me. · Then Start the scan again. Can anyone help. I will be able to assist you on this and get a pod sent out. You can even reboot your Hub from the comfort of your sofa. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. There would be a £25 non fault call out charge (it used to be £99) to do the wiring work you require. Wait 2 mintues for Scan. Hi @radders7, thanks for reaching out to us on the Virgin Media Community Forums. We would like to show you a description here but the site won’t allow us. I know there are other posts about this on here but I'm not finding the links that some of them refer to so I'm not sure if things have changed. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Wait 2 mintues for Scan. Tap Start the scan. Scan complete, Tap continue. The Connect App is reporting a download speed of 1 Mbps and Device capability of 433 Mbps in the back room, but the App does not have an option to order a pod. Tap Start the scan ; Then Start the scan again ; While connect to WiFi, Tap I’m ready ; Wait 2 mintues for Scan ; Scan complete, Tap continueI upgraded my package a week ago and the new one includes 3 wifi pods. Please have a look here. Right here we go, i have one pod already succesfully ordered after scanning on the connect app, it does a great job and really. How to perform the scan and order the wifi pods when using the Connect app. I have spent house on the phone getting nowhere to order the pods. Virgin Mobile. Is this correct, if so is there anybody that can help. Cannot speak to anyone direct or even on chat so thought I’d give the community a go. If you need a second or third Pod, sign in to My Virgin Media, click on Your Package and follow the steps in the WiFi Max tab. Our new WiFi Max service allows you to have up to 3 pods. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. With the WiFi Max pods that we do, if you are on a Volt Bundle, or the 1GB package then you are entitled to the WiFi MAx pods for free. I know I need at least one additional wifi pod but there seems to be no menu option that lets me order one. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Email. The official route is to use the Connect app to scan your Property and order an initial Pod. However, when I downloaded and used Chrome on my iPad, I found the icon and used it to have a message conversation with “Andi BOT” about ordering a WiFi Pod. Tap Start the scanHi, I was trying for 1hour scan my house for Wi-Fi coverage, but I can’t do it as my Wi-Fi keeps cutting off. 😊. Thanks for your suggestion. Networking and WiFi. The mesh wifi pods now come with a speed guarantee . Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Glad to hear the first pod has arrived and the second is on the way! We would love to know how you get on with them. Scan complete, Tap continue. If that doesn’t do the job, we’ll send you up to a total of 3. It will identify the blackspots and allow you to order one Pod to start with. It is not great - often the reconnections drop out or can't be made. I know I have. Pod will need reactivating on the New Hub - on your account so. Scan complete, Tap continue. Further exclusions & legal stuff apply. Please look out for the purple envelope in the top right of your screen. Thanks, Kath_F . You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)Options. Subscribe to this message's RSS feed. I'm fuming , how come Virgin media are quick to take yer money when things go up, but will not get back in touch with you when you have a problem, I thought I was OK on phone and laptops, regarding things I need to find out , but trying to order pods , to try and get better wi fi speeds is a nightmare, doing a. To do this, you’ll need to wait until you receive your tracking email. Otherwise WiFi Max is an £8 Monthly addition to. The pods are only free for volt customers and 1gig service. They are free on Volt, 1GB or Oomph bundles. Tried to order wifimax pod from my account but it asks me to chat to someone. I have a volt M200 package. Scan your home using the free Virgin Media Connect app and, if it finds signal blackspots, you can now order an Intelligent WiFi Pod by calling 0800 064 3850. Every time I call (4times now) the agent has successfully ordered me a new Wi-Fi pod. . In one room the wifi is intermittent and sometimes disconnects because of weak signal. Any issues, please make your own Forum thread as easier to help 🙂. Broadband. They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bun. Here you can change your network name (SSID) and password, choose which. Hi. Hello, changed to the 02 volt bundle how do I go about getting pods sent as WiFi is poor , cheers dan - 5187682. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you. I have done room tests and need pods but similarly cannot see how to order them. Tap Add a room, Tap the room you're in. Tried to call but no go there either. on 17-06-2022 22:08. Whilst they may be included in the package, a pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. I might be missing something but I can't find any order form and have 3 rooms with below 10Mb. Just make sure your mobile is on the correct VM wifi network and not using any VPN's. High up (8ft) not any. Please let me know how you get on. Check out the purple envelope in the top right hand corner for a private. Regards. You can only order one at a time a week apart. 3 months, 5 failed installations, wrong bundle, still no WIFI - losing my mind! in QuickStart, set up and connections 7 hours ago; Connection to Oculus 2 in Networking. Tap Add a room, Tap the room you're in. I couldn't see any way to order my 1st wifi pod online so I had to phone CS and attempt to navigate the phone options to get through to the right person who could help me with this order. You can get your 1st one by signing up to WiFi max. I have the 1gb package, I have run the speed test which confirmed there's very poor signal. I have the 1gb package, I have run the speed test which confirmed the. See the following page for details, including how to order online via My Virgin Media or through the Connect app.